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Legal Documents

Privacy Policy

Last Updated

October 15, 2023

1. Introduction

At RabbitPay ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our payment services, website, and mobile applications.

Our Commitment
Security First

Bank-level encryption for all data

Transparency

Clear communication about data usage

Your Control

You control your personal information

Compliance

Adherence to data protection laws

By accessing or using RabbitPay services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

Personal Information We Collect

Identity Information
  • Full name
  • Date of birth
  • Government ID numbers
  • Photographs
Contact Information
  • Email address
  • Phone number
  • Residential address
  • Mailing address
Financial Information
  • Bank account details
  • Payment card information
  • Transaction history
  • Credit information
Technical Information
  • IP address
  • Device information
  • Browser type
  • Usage data

2.1 How We Collect Information

We collect information through:

  • Direct interactions: When you register for an account, use our services, or contact our support team
  • Automated technologies: Through cookies and similar tracking technologies when you use our website or app
  • Third parties: From banks, financial institutions, and identity verification services
  • Legal requirements: Information required by law for fraud prevention and regulatory compliance

3. How We Use Your Information

Primary Uses of Your Information
Service Provision

To provide and maintain our payment services

Security & Fraud Prevention

To protect your account and prevent fraudulent activities

Communication

To send important updates and service notifications

Service Improvement

To analyze usage and enhance user experience

Legal Compliance

To meet regulatory and legal obligations

Payment Processing

To facilitate transactions and money transfers

3.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

  • Contractual necessity: To fulfill our obligations under our terms of service
  • Consent: When you have given us clear consent for specific purposes
  • Legal obligations: To comply with applicable laws and regulations
  • Legitimate interests: To improve our services and prevent fraud

4. Data Protection & Security

Our Security Measures

Encryption

All data is encrypted using 256-bit SSL encryption during transmission and at rest

Firewalls

Advanced firewall protection to prevent unauthorized access

Access Controls

Strict access controls and authentication protocols

Monitoring

24/7 security monitoring and threat detection

4.1 Security Certifications

RabbitPay maintains the following security certifications and compliance standards:

PCI DSS

Payment Card Industry Data Security Standard

ISO 27001

Information Security Management

GDPR Compliance

General Data Protection Regulation

5. Information Sharing & Disclosure

We Do Not Sell Your Data

RabbitPay does not and will never sell your personal information to third parties for marketing purposes.

5.1 When We Share Information

We may share your information in the following circumstances:

Financial Institutions

With banks and payment networks to process your transactions and provide requested services

Legal Requirements

When required by law, court order, or governmental authorities for legal compliance

Service Providers

With trusted third-party service providers who assist in operating our platform

Business Transfers

In connection with a merger, acquisition, or sale of all or portion of our assets

6. Your Data Protection Rights

Your Rights Under Data Protection Laws

Right to Access

Request copies of your personal information

Right to Rectification

Request correction of inaccurate information

Right to Erasure

Request deletion of your personal information

Right to Restrict

Request restriction of processing

Right to Portability

Request transfer of data to another organization

Right to Object

Object to processing of personal information

6.1 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days and may need to verify your identity before processing your request.

No Fee Usually Required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

7. Cookies & Tracking Technologies

Types of Cookies We Use
Essential Cookies

Required for basic website functionality

Analytics Cookies

Help us understand how visitors interact

Preference Cookies

Remember your settings and preferences

7.1 Cookie Management

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

Opt-Out Options

You can opt-out of certain tracking technologies through your browser settings or by using privacy-enhancing browser extensions. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

8. Data Retention

Our Retention Periods

Account Information 7 years after account closure
Transaction Records 7 years from transaction date
Marketing Data 3 years from last interaction
Support Communications 5 years from last contact

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to retain your information, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

Notification of Changes

We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email

privacy@rabbitpay.in.net

Phone

+91 84499 68867

Address

FLY RABBIT IT PRIVATE LIMITED
Shop No. 21, City Center Mall, Hooda Complex, Rohtak, Haryana

Data Protection Officer

For specific data protection inquiries, you may contact our Data Protection Officer at dpo@rabbitpay.in.net

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